Terms and conditions

Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them. These terms and conditions give details of the levels of service we will provide you.

Shopping Online at Eurostick

You can order products displayed on this website using the secure shopping cart provided. Once you have placed an order we will send you an e-mail confirming that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. For shopping at trade prices your minimum order should be £150 or more. Trade customer please note if your minimum order is not for £150, then we reserve the rights to cancel the order and you will be charged 4.5% of total order amount as cancellation charges.

Protecting Our Customers Against Fraud

To protect our customers from credit and debit card fraud we reserve the right to cancel an order where (1) the customer uses a credit or debit card which is issued by a card provider based in a country other than the delivery address provided by the customer, or (2) the customer doesn't provide the additional information we request to verify their identity and address within five days, or (3) the customer pays for a high value transaction using an unverified world pay account, or (4) any of the contact details the customer provides during the registration process turn out to be false.

Pricing

The price of individual products can change on the site without notice, however the price of the item displayed once you reach the checkout is the price you will be charged. We aim only to display items which are in stock and which can be dispatched to you quickly. All transactions carried out through the website are made in Pounds Sterling. The US Dollar and Euro prices shown on the site are purely there as a guide for non-UK customers. Your credit or debit card will be charged in Pounds Sterling. We debit the total cost of your purchases from your account immediately you place your order.

Payment Methods

You can pay by any Visa, MasterCard, American Express or JCB credit card, by Switch, Solo, Electron or Delta debit card through PayPal or Google Checkout.

Delivery of Orders

We deliver goods to most destinations worldwide. Most orders are dispatched within one to five working days although in certain circumstances (for example if an item you have ordered is out of stock and we are waiting for new supplies) you should allow 30 days for delivery. If, for whatever reason, we are unable to deliver your goods to you within 30 days we will contact you and organise another date for delivery or offer you a refund.
We are not liable for any loss caused to you by late delivery.
It is your responsibility as the customer to ensure that someone is available at delivery address you provide when your order is delivered.

Returns Policy - Damaged or Incorrect Goods

If you wish to return an item to us that is damaged, which you did not order, or for any other reason that is our fault, you must contact us prior to sending it back so we can make arrangements to either refund you the purchase price or replace the damaged/wrong items. Customers wishing to report a damaged or incorrect order can do so by contacting us online or phoning our customer service line on 0044-141-411 8228. Please do not return items to us without having contacted us in advance. We will contact you to let you know what to do with the goods that you wish to return to us.

When returning items you will be responsible for them until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery when returning items. This does not affect your statutory rights as a consumer.

Liability

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

General

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
All rights in the designs and information on our website are owned by us. Copyright, trademarks and other intellectual property rights protect them. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. We will use the information that you provide and the records of items buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

Contacting Us

If you have any questions or comments relating to the privacy statement then please get in touch with us. Our contact details are available on our Contact page.
Refunds will be given at the discretion of the Company Management.

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